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MARKETING CONSULTANTS

Are You an Anti-Social Marketer?

Are You an Anti-Social Marketer?

17778216_s keyboard dislike buttonThere’s no dispute. Social media is big, bold and here to stay. 500 million Twitter-ers. 1 Billion Facebook Users. 340 million on Google+. They won’t be stopped. From Twitter and Facebook to Pinterest and Foursquare, the ‘people’ now have a voice. But, who’s listening.

Social media isn’t about just talking. Magazines, newspapers, broadcast media and even the internet have offered the ability to talk. The true value of social media is the interaction and that implies both listening and responding. Admittedly, there are those who use social media to engage and really interact. But, they’re in the minority.

Sure, there are power Twitterers out there. We know they ‘talk’ to the masses, but do they listen? And, if they don’t listen, aren’t they just broadcasting? Justin Bieber has 3.5 million followers on Twitter. He follows 123,557. Come on. You’ve got to admit that it’s pretty unlikely that Justin’s reading tweets from those 123,557 people. And, do you really think that all of his 3.5 million followers are really reading everything he writes. If he’s reading any tweets on his public account, it’s assuredly a fraction of those 562 folks he follows. The fact is that many, if not most, power users of the infamous 140 character message, are broadcasting. They’re not listening.

E-Marketer claims that most people use social media to keep in touch with friends and family – “going 2 lunch @ empire diner”, “on our way to Auntie Mame’s house”. Interesting? Maybe to some. Market meaningful? Probably not.

We know how much is being said via social media, but very few are listening. And, most of what’s being said is often trival and transient … or just falling on deaf ears. Seems pretty anti-social to me. Social media and social marketing will change communications over time. There is huge potential but, like most tools, needs to be used property.

Think back (if you can) to the early days of the internet…static information transformed from a written paper page to a digitized written page. It took years to begin scratching the surface of what the internet offered. Right now, much of social media is pretty anti-social. If we’re going to take it to the next level, we need to engage and interact. Talk to people who want to listen. Say things people want to listen to. Let’s face it. If you’re only talking about things you want to say, you may as well just walk into an empty room, close the door and start talking. If you want people to listen, you’ll need to listen to them first. Stop being anti-social!

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What Are People Saying?

Outspent and with mediocre brand imagery scores, Susan developed a strategic plan that focused on influencers across a broad range of target audiences. This plan maximized the impact of the marketing dollars and resulted in increased brand awareness, retailer placement and sales revenue.

J. RutherfordVice President, Corporate CommunicationsFujifilm Holdings

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